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   A Drug Free Workplace

A drug free workplace is an employment setting where all employees adhere to a program of policies and activities designed to provide a safe workplace, discourage alcohol and drug abuse and encourage treatment, recovery and the return to work of those employees with such abuse problems. This course reviews company policy and explains the negative effects of drug use including: unsafe working conditions, loss of productivity, smaller profits, more accidents, higher medical expenses, and its effect on one’s coworkers.

   Adaptive Leadership
Managers can use Adaptive Leadership to make their employees more productive and to provide a more satisfying work environment. At the same time, managers who effectively apply this technique will find they have more time to attend to their own priorities. It’s a win-win for the employee, the manager and the company.
   Business Writing

Email and other electronic communication tools have brought a new level of importance to business writing. This course reviews styles, tone, bias, strategies, and uses of technology in business communications.

   CMV Driver: Drug and Alchol Awareness
Drug and alcohol abuse has a negative effect on the way people do their jobs. This eLearning course was designed to provide Commercial Motor Vehicle (CMV) drivers with knowledge of the effects of drugs and alcohol on health, safety, and the work environment. The resultant problems of substance abuse and substance dependency in the US transportation industry are discussed along with an examination of the US laws that relate to drug and alcohol testing of all transportation employees.
   CMV Driver: HazMat General Awareness
The US Department of Transportation (DOT) requires training for anyone who handles hazardous materials, including individuals who ship or receive hazardous materials, prepare hazardous materials for transportation, mark and label containers, complete shipping documents, select packaging, and load or unload hazardous materials. This course is designed to provide basic information about hazardous materials and Hazardous Materials Regulations (HMR) for Commercial Motor Vehicle (CMV) drivers.
   CMV Driver: Hours of Service
The US Department of Transportation (DOT) requires training so that CMV drivers understand the rules and exemptions relating to hours of service, the correct records and forms that need to be completed and how to complete those forms accurately. This course clearly explains DOT requirements under the Hours of Service rule and provides working examples along with a scored assessment.
   Coaching

From the sports arena to the shop floor or office cubicle, by far one of the most essential skills that a leader can have is the ability to coach others. It should come as no surprise that excellent managers and supervisors are also excellent coaches. They ensure that each individual’s development is aligned with the Organization and the department/team vision and goals.

   Coaching Skills
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization.
   Communication for Managers
Effective communication can be the difference between a functional and dysfunctional manager. This course focuses on types of communication, barriers, and improvement techniques.
   Communication in the Workplace
The information age has produced a communication dependent culture. This course focuses on the role and types of communication in the workplace. Communication strategies and tone are also discussed. The goal is to improve communication effectiveness among participants.
   Communication Today
Business communication is rapidly evolving. This course focuses on how to use technology to communicate effectively in the workplace.
   Conducting Performance Evaluations

The performance evaluation process is an important component in managing the performance of your employees. For managers, the formal process of performance evaluations forces them to think critically and constructively about their employees’ performance. The course describes what managers should do before, during, and after evaluations to make them an effective tool for performance management.

   Conflict Management
Conflict is a normal dynamic of interpersonal relationships. This e-learning course reviews types of conflict and management techniques.
   Creating a Professional Resume
This course will teach you how to write an effective and powerful resume based on your professional skills and abilities.
   Deploying a J2EE Application

This text document illustrates important steps of J2EE application deployment.

   Emotional Intelligence
Understanding emotional intelligence is important to both management and staff. This course reviews the concept of emotional intelligence and its importance in the workplace.
   Empowerment and Motivation

As a manager or supervisor one of your most challenging responsibilities is to keep your employees motivated to do the best job they can. The key for managers is the ability to assess motivational levels and to understand what he/she can do to motivate–or at least avoid de-motivating an employee.

   Ethics & Values
Ethics training has been clearly identified as an important component in countering unethical behavior in organizations. The goal of this course is to guide you through your company’s Ethics and Values and help you to develop a working knowledge of how these principles apply to your job.
   Excellent Customer Service

This package includes an instructor manual and student activities needed to present a 1-day instructor-led training course.

The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace.
   Goal Setting & Feedback

Goal Setting and Feedback are the building blocks of effective management. Just about everything you do in your company has some goal attached to it, i.e., increasing sales, improving service, getting control of your finances, coaching an employee, completing a business expansion, etc. Without clearly defined goals you will waste significant money, time, and energy.

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