What do "professionalism" and "etiquette" mean in the business world? Is it more than knowing which fork to use? Suzanne Updegraff, president of Employee Development Systems, and author of "
Professional Presence in a Casual World," certainly thinks so. Updegraff, whose book will be out later this year in an updated form that includes a skill-building and development kit, recently gave
Training magazine Senior Writer Margery Weinstein a few pointers.
