Participants will:

• Identify opportunities to take initiative at work
• Overcome self-limiting thoughts about taking initiative
• Use the “if-then system” to weigh the consequences of action vs. inaction
• Use “I-can” statements vs. “I-can't” or “you-can't” statements
  • Take initiative to:
  • Act without direction
  • Communicate that action to the approver
  • Make suggestions for change and/or improvements
  • Follow up to be sure customers' needs are met
    

Audience:

• Frontline employees
• first-level supervisors & managers
• team leaders

Benefits:

• Employees who surprise their supervisors and
  co-workers with their responsibility, initiative, and teamwork
• Managers able to accomplish more, even with broadened areas of responsibility

Greater responsiveness to customers

Includes:

Participant Workbook
1 Skill Card
1 Workshop Evaluation
1 Certificate of Completion

LENGTH: 1/2 DAY or 1 DAY