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Click here to preview the course |
| Section 1: Negative Responses |
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Occasionally, you have to write "bad news" messages (such as telling a customer what you can't do, denying a request from a subordinate, or disappointing a boss or supplier when unexpected problems occur). This course outlines 5 guidelines to help you be clear without destroying the relationship. |
| Section 2: Complaints |
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Learn to write complaints that get a problem corrected yet leave the relationship intact. |
| Section 3: Apologies |
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You'll learn to write apologies that focus on resolution, regain the trust of customers, and build confidence about the ongoing relationship. |
| Section 4: Congratulations & Commendations |
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Learn to congratulate or commend colleagues and clients in a way that makes them feel special and motivates them for the future. Learn how to be specific and eliminate the repetitious "good job, thanks, congratulations" comments that say nothing. |
| Section 5: Course Test—15 Questions |
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To pass the test, you must answer 13 questions correctly.
Length: 30 minutes |
