 |
Click here to preview the course |
| Section 1: Introduction to the Hall of Shame |
|
Nancy Friedman, the "Telephone Doctor"®, introduces you to her Hall of Shame and explains how to stay out of it.
|
| Section 2: Bob Sdrawkcab |
|
What do you do when you have to finish a report but customers keep interrupting you? You will see how Bob Sdrawkcab handled this problem and why he's in the Hall of Shame.
|
| Section 3: Martha Rush |
|
Sometimes, the faster you work, the less you get done. That's especially true when you try to hurry customers. In this exhibit, you will see how Martha Rush lived up to her name and why she's in the Hall of Shame.
|
| Section 4: Marvin Mope |
|
You can guess why Marvin Mope is in the Hall of Shame. But you will be surprised when you see how Marvin can change his behavior almost instantly!
What do you think causes Marvin to change his behavior? What can Marvin do to escape from the Hall of Shame?
|
| Section 5: Burt Busy |
|
Business is great for Burt Busy. In fact, Burt's so busy that he violates Cardinal Rule #4.
In this exhibit in the Hall of Shame, you will see what can happen to Burt and how you can avoid the same fate.
|
| Section 6: Joanie Jargon |
|
It's easy to slip into using company jargon. We forget that our customers don't understand that jargon.
In this exhibit, you will see how Joanie Jargon got her name and how she can improve the way she talks with customers.
|
| Section 7: Brad Manners |
|
Can you be TOO friendly? Brad Manners thought he should treat customers the same way he treats his friends. That's what landed him in the Hall of Shame.
Cardinal Rule #6 will help you remember the difference between being friendly and being too casual.
|
