Getting the performance you want from people depends on being able to communicate that performance clearly to them. There are many common mistakes managers make that muddle their message and lead to disappointing results.


Managing Performance teaches you how to communicate clearly and openly by describing the behaviors or results you want to achieve. Behaviors can be seen or heard. Results are observable or measurable. By focusing on behaviors or results, managers avoid being ambiguous or vague, which leads to poor results and unhappy people.


Managers also need to listen to people and use skills to demonstrate that they value other people's ideas and contributions.