Effective communication is crucial to the success of any business. Listening is often the forgotten communication skill. It’s assumed that if we can hear – we can listen. But listening is a choice. If not exercised properly you severely hamper your ability to communicate effectively with coworkers and others.

 

Through this course you will be able to:

• describe the basic rules for listening and speaking so it’s easy for others to listen
• explain some of the barriers to effective listening that can be avoided
• describe the different types of listening styles and how they impact our interpretation of what we hear
• apply a proven technique for handling situations when you haven’t got time to listen
• identify how to handle situations where it seems the other person isn’t listening
• assess your listening skills