Without a doubt, the most damaging, counterproductive dynamic in the workplace is conflict. Not just any conflict, but personal conflict. Largely because it’s so common. You just can’t put groups of people together and expect them to always play nice. A little conflict can be a productive catalyst for some groups to take action or to reexamine decisions and their work environment. But if left unattended it will likely spread like a weed. The impact conflict can have on productivity, morale and turnover is staggering.
Through this course you will be able to:
• define two types of workplace conflict
• describe situations with the potential for conflict
• explain techniques for addressing conflict
• complete mini case studies that illustrate conflict in the workplace
This course takes approximately 1 hour to 1:15 hours to complete.
