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News You Can Use |
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Employee Development Systems, Inc. Newsletter |
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September 2006
"The task of the leader is to get his people from where they are to where they have not been." — Henry Kissinger
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| Opportunities |
Population growth is projected to continue and reach 400 million in 37 years. At current growth rates, the U.S. population will double in 70 years. This is in stark contrast with many other developed countries. Italy, Russia and Japan are among the countries that are expected to experience population declines. Evan China’s population is expected to begin declining in 2030. Regardless of the dire predictions from the gloom and doomers, this growth is welcomed and needed for the United States to continue as the world leader. A society which grows allows it to maintain a youthful and vital workforce. That in turn, allows for innovation to continue at an even higher rate. Immigrants account for 40% of the growth and they are ambitious and their children are successful in schools. The change in the general culture from this melting pot will allow the standard of living to improve and indirectly, it will force the nation to address alternative energy sources much sooner. |
Leadership Run Amok Harvard Business Review (06/06) Vol. 84, P. 72; Spreier, Scott W.; Fontaine, Mary H.; Malloy, Ruth L. |
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Achievement-based leadership styles on the part of executives and managers can lead to strikingly good results for companies in the short term; however, a more diverse set of leadership styles, focused on coaching employees and establishing strategy-oriented goals, may be more important for success in the long run. Excessive focus on achievement can often be harmful to employee morale, especially when bosses satisfy their need for achievement by taking over a project themselves rather than instructing their employees how they can best manage it. As a result, these controlling managers can often find themselves blocked from advancement as performance in their units stalls. Achievement-oriented executives tend to favor leadership styles that direct their employees toward courses of action the executive has already decided on; however, stronger leaders should be able to employ a wider variety of leadership strategies, including those more focused on coaching employees, achieving consensus among team members, and communicating goals clearly. The type of leadership style chosen for a certain type of situation may vary according to whether the business is in a low-stress period or a crisis situation, but all leaders need a certain amount of flexibility in their styles. In order to better achieve this flexibility, achievement-oriented executives can take steps to determine what their motives are in trying to achieve their leadership goals and engage in activities that satisfy those motives without creating a damaging workplace environment. |
All-Around Feedback Can Circle Back to Bite You Gannett News Service (06/15/06) , P. ARC; Kay, Andrea |
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An evaluation approach dubbed 360-degree feedback can have a negative impact on a person who is being assessed, according to the American Society for Training and Development (ASTD). The process involves collecting anonymous opinions about a person's abilities from all levels of a firm, and is intended to be a way to get honest responses that would not be otherwise available. The aim is to use the feedback to become aware of how a person is perceived by others and identify areas in which a person might need improvement. But according to an ASTD magazine article, people who get feedback anonymously might become defensive, especially if they "wonder about the source and accuracy of the feedback." ASTD suggests that rather than conducting an all-inclusive evaluation, which some people might take for as an anything-goes opportunity, companies should limit the feedback to sources who know the subject well. Finally, the feedback should be used to identify behaviors that are praised and those that could be enhanced though modifications. Feedback also needs to be conveyed carefully and the subject should feel they are being supported. "Frame the experience as a difficult but positive challenge rather than a personal indictment," the ASTD advises. The article also explains that relapse is a normal part of the change process. |
Brainstorming Works Best If People Scramble for Ideas on Their Own Wall Street Journal (06/13/06) , P. B1; Sandberg, Jared |
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Workers have a hard time developing good, solid ideas and solutions in a group setting because they feel self-conscious around their peers. Moreover, workers contend that their creativity cannot be timed or scheduled to function, but experts claim that brainstorming session actually serve another purpose, allowing the managers to pass the blame onto subordinates of decisions are not successes. In other cases, some workers will hijack the session to prove others wrong regarding a particular problem in order to impress superiors, but experts note that brainstorming sessions can be scheduled and be fruitful. The most successful brainstorming sessions require rules to control conversation and outbursts, as well as political maneuvering among colleagues, and rules regarding the elimination of peers' egos. After a group brainstorming session, experts suggest allowing individuals to continue brainstorming for a period of time on their own after those group sessions because generally those with good ideas think of them after group meetings. Another technique that has helped some employers has been to solicit ideas from workers privately or allow workers to submit ideas on paper at any time. |
Movin' 'Em Up, Through Effective Training Sales & Marketing Management (06/06) Vol. 158, P. 44; Gordon, Jack |
A supervisory training program can offer a way for companies to move first-level managers up the corporate ladder. Seriously thinking about what first-level managers should know, what they should accomplish, how they should behave, and how to best teach them, may be a better strategy than throwing them into the water to sink or swim, or providing general training along with some information on company policies and procedures. Wyeth Pharmaceuticals takes an innovative approach to management training in that field salespeople who want to apply for a supervisory position participate in StepUp, an online training program that provides information on management roles and expectations for the positions, and offers an assessment segment that reveals the competencies the company looks for in managers. Individuals who become first-level managers then participate in LeadStart, a six-month program of online learning, reading assignments, and two classroom seminars that cover issues such as company policies, administrative procedures, ethics, diversity, and performance management. Supervisors then move on to Impact, a program in which the individual's boss serves as the chief coach, instructor, and administrator during 18 months of learning activities. Meanwhile, at Alltel, Brandyn Payne, staff manager of operations support, describes the telecommunication firm's monthly conference calls as online train-the-trainer seminars. Alltel uses the conference calls to inform supervisors in the field of changes, as well as to teach them how to train employees and how to improve their communication skills. "We felt that if we were asking supervisors to train people, we needed to give them some information about how adults learn, how to conduct role-plays, and so forth," says Payne. |
What Would You Do? Ethics Courses Get Context Wall Street Journal (06/12/06) , P. B3; White, Erin |
Research shows that more corporations are integrating contextual analysis into their ethical training courses. A recent study by the International Association of Business Communicators found that few employers encourage workers to closely examine office misconduct. Of the roughly 1,800 communications professionals polled for the study, only 46 percent said "discussion of moral dilemmas and criticism of censurable conduct" is promoted within the office. Ethics experts attribute the problem to faulty training courses. Patricia Harned, president of the Ethics Resource Center, says most ethics training programs do not go far enough and too frequently adopt a cookie-cutter, one-size-fits-all approach, rather than customizing the program to fit the company's individual needs. Bearing this in mind, some corporations are tweaking their programs so that employees can study ethics problems in their various forms. Lockheed Martin, for instance, now offers online training about sexual harassment, and hosts hour-long ethics discussions for managers. |
How Do You Create an Ethical Culture? Business Ethics (06/06) Vol. 20, P. 32; Hyatt, James C. A |
Ethics and compliance experts say ethics officers will have to play a more pivotal role in decision making if corporate culture is going to change. Keith Darcy, executive director of the Ethics & Compliance Officer Association, says in this day and time it is no longer enough for companies to merely have ethics hotlines and codes of conduct. "The check-the-box mentality is not sufficient," he says. Christopher Michaelson, visiting assistant professor of business ethics at New York University's Stern School of Business, agrees, saying that ethics officers are not consulted on important decisions, and that to bring about true change, ethics officers will need a "seat at the table when it comes to organization strategy." |
The Sage of Change Management Government Leader (06/06) Vol. 1, P. 20; Walker, Richard W. |
Navy CIO Dave Wennergren has become an expert on overseeing fundamental change management within the government, and he believes that issues related to cultural change have come to dominate most CIOs' work. The Internet made the old way of doing things--"local places building solutions to meet local needs"--obsolete, he says. "So getting people to think differently, to give up some personal control for the sake of being part of an enterprise-wide solution that allows you to do business better for the broader enterprise, is a powerful thing," notes Wennergren. "But it really does require people to step out of the comfort zone that they've gotten used to." Good leadership in the government means helping colleagues understand why change is necessary, and helping them realize their potential to find the best path forward, he says. Wennergren has spent the entirety of his 26-year career with the Navy Department, and he says that "change-management work has been the galvanizing theme of my career." This has included working on the Base Realignment and Closure team in the 1990s, the deployment of the Navy-Marine Corps Intranet project, and currently chairing the Defense Department's Identity Management Senior Coordinating Group. Wennergren also recently became vice chairman of the federal CIO Council, and he says it is crucial for the CIO Council to work closely with the Chief Financial Officers Council, the Chief Acquisition Officers Council, and the Chief Human Capital Officers Council to meet common cross-agency improvement goals. Three guiding leadership principles, according to Wennergren, are building the right environment, creating and sustaining a team, and getting people to be adept at change. Another three principles he offers are creating a results-based culture, creating alignment to a shared vision, and being a positive force for change. |
The Leadership Factory BusinessWeek (06/12/06) ; Weber, Joseph
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Goldman Sachs Group Inc. is known for creating leaders who move on to top positions in the political arena. Former Chairman Stephen Friedman, for instance, is currently chairman of President Bush's foreign intelligence advisory board, and former executive director Joshua Bolten is the present White House Chief of Staff. Most recently, President Bush nominated Chairman Henry Paulson Jr. to become the next secretary of the Treasury. Though money is an integral part of Goldman's ability to churn out political leaders, its cultural legacy is said to play an even bigger role. The company looks to recruit what former executive Gustave Levy called the "long-term greedy," or those whose ideas of success involve more than money. The firm also focuses on teamwork and eliminating the use of the pronoun "I," according to Friedman. Additionally, employees undergo 360-degree performance reviews that involve evaluations from colleagues at all levels. Paulson has put the spotlight on teamwork and leadership development with management workshops on such topics as working with difficult people and serving on non-profit boards and hiring training guru Steven Kerr of General Electric Co. to work at Goldman's executive education center. |
Coach, Mentor Offer Differing Value Boston Herald (06/01/06) ; Rarich, Anne
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American companies are more and more worried about the lack of highly educated professionals, including engineers and scientists. These professionals require coaches and mentors. There are some differences between coaching and mentoring. Coaching is utilized to get particular feedback on strengths and drawbacks in order to foster competence and dedication to self and others, while mentoring is typically done within a specific support program for worker development and is most frequently not performed by somebody who is in the command chain of the worker. Coaches ask specific questions that will bring out the coachee's answers, while mentors transmit their knowledge and information. It is in the best interest of the manager to coach his or her own workers, and they can have the assistance of an outside coach to improve their skills. The majority of workers are seeking a manager who will coach them as part of their leadership function, as it shows the employee that managers care and that the worker can expand and develop. | | |
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