The more we study trust, from an interpersonal and organizational standpoint, the more we see a deep connection between trust and communication. In fact, leaders often refer to trust, communication, and leadership as the three-legged stool of modern business.
Communication falls squarely between trust and leadership! Communication is the thread that enables leaders to create a culture of trust within their organization.
Organizations are no longer built on force but on trust. The existence of trust between people does not necessarily mean that they like each other. It means they understand one another.
Leaders need to adopt the practice of asking more questions in order to appreciate the mindset of individual team members. Trust and commitment do not just happen; they are forged and maintained through effective communication.
Perception of effective communication with management has one of the strongest effects on a company’s trust climate.
When communication channels begin to deteriorate, misunderstandings and misrepresentations abound and a climate of mistrust sets in.
Managers’ ability to listen, communicate clearly, and lead had the strongest effect on employees’ organizational commitment.
To promote and build positive trust relationships, managers must communicate as honestly and directly as possible.